Return & Refund Policy

Last updated: June 2026

30-Day Return Window

Gelato Machine Commercial offers a 30-day return window from the date of delivery. If you are not satisfied with your purchase, you may return it for a full refund.

Return Conditions

• Items must be in original condition with all packaging, accessories, and documentation
• Equipment must be unused and free of damage
• Original shipping is free and non-refundable
• Return shipping costs are the responsibility of the buyer for non-defective returns

How to Initiate a Return

1. Contact us at info@gelatomachinecommercial.com or call +1 (925) 266-9900 within 30 days of delivery
2. Provide your order number and reason for return
3. We will send you a Return Authorization (RA) number and return instructions
4. Ship the item back with the RA number clearly marked on the package

Refund Processing

Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours. We will arrange a replacement or full refund at no cost to you, including return shipping.

Non-Returnable Items

• Used equipment
• Items missing packaging or accessories
• Custom or special-order parts

Contact

For return questions, contact us at info@gelatomachinecommercial.com or +1 (925) 266-9900.